1. Overview
SportyPunter ("we," "us," "our") operates the SportyPunter website and bot marketplace ("Services"). This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website or purchase our products.
By using SportyPunter, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
This policy applies to all users - visitors, registered users, and paying customers.
2. Information We Collect
2.1 Information You Provide Directly
- Account data: Your name, email address, username, and password (stored in hashed, non-readable form)
- Purchase data: Billing name, email address, and transaction records
- Support communications: Any messages, emails, or conversations you send to our team
- Bot configuration data: Credentials and settings you submit when setting up a purchased bot (see Section 3)
2.2 Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of access, and referring URL
- Device data: Device type, operating system, and browser version
- Usage data: Features accessed, products viewed, and navigation patterns on the site
- Cookies and local storage: As described in Section 9
2.3 Information From Third Parties
We may receive limited data from payment processors - such as transaction status or confirmation - to verify and complete your purchase. We do not receive or store your full card details; these are handled exclusively by the payment gateway.
3. Bot Credentials and Sensitive Configuration Data
When you purchase and set up a bot from SportyPunter, you are required to provide sensitive configuration data, which may include:
- Telegram Bot Tokens
- Telegram Chat IDs
- Webhook URLs
- Third-party API keys or integration tokens
How we handle this data:
- Credentials are stored using industry-standard encryption at rest
- They are used solely for the purpose of configuring and delivering your purchased bot
- They are never sold, rented, or shared with third parties
- They are never used for analytics, advertising, or any purpose unrelated to your purchase
- SportyPunter staff will only access your credentials if strictly necessary to resolve a support issue that you have initiated and consented to
You acknowledge that credentials are issued by third-party platforms such as Telegram. SportyPunter is not responsible for the security policies of those platforms. You are solely responsible for revoking or rotating credentials if you believe they have been compromised.
4. How We Use Your Data
We use the data we collect for the following lawful purposes only:
- To provide and deliver services: Processing orders, configuring bots, and managing your account
- To process payments: Verifying and completing transactions with payment processors
- To communicate with you: Sending order confirmations, support responses, and important service updates
- To improve our services: Analysing usage data in aggregate to improve our website and product offerings
- To ensure security: Detecting and preventing fraud, abuse, and unauthorized access
- To comply with legal obligations: Maintaining records as required by applicable Nigerian law and responding to lawful requests from authorities
We do not use your personal data for targeted advertising, third-party marketing, or automated decision-making that produces significant legal effects on you.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances:
5.1 Service Providers
We work with trusted third-party vendors - such as payment processors, hosting providers, and transactional email services - who assist us in operating our platform. These vendors are contractually obligated to process your data only on our behalf and strictly in accordance with this Privacy Policy.
5.2 Legal Compliance
We may disclose your information if required to do so by law or in response to a valid and lawful legal process, such as a court order, subpoena, or formal request from Nigerian law enforcement or regulatory authorities.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a material portion of SportyPunter's assets, your data may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our website prior to such a transfer.
5.4 Protection of Rights
We may disclose data when we believe in good faith that disclosure is necessary to protect our legal rights, investigate fraud, enforce our Terms, or ensure the safety of our users or others.
6. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by law:
- Account data: Retained for the duration of your account, plus up to 12 months after deletion
- Transaction records: Retained for a minimum of 6 years in compliance with applicable financial and tax record-keeping obligations
- Bot credentials: Retained only while your account is active; deleted within 30 days of account closure unless retention is required to resolve an active dispute
- Support communications: Retained for up to 2 years from the date of last interaction
- Log data: Automatically purged after 90 days
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, including:
- TLS/HTTPS encryption for all data transmitted to and from our website
- Encryption at rest for sensitive credentials and personal data
- Strict access controls ensuring only authorized SportyPunter personnel can access personal data
- Regular security reviews of our infrastructure and codebase
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee the absolute security of your data. You use our services at your own risk, and you are responsible for keeping your own credentials and login details secure.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete personal data
- Right to erasure: Request deletion of your personal data, subject to our legal retention obligations
- Right to restrict processing: Request that we limit how we use your data in certain circumstances
- Right to data portability: Request your data in a structured, commonly used, machine-readable format
- Right to object: Object to our processing of your data for specific purposes
To exercise any of these rights, contact us at privacy@sportypunter.com. We will respond within 30 days. Please note that some rights may be subject to limitations where we have overriding legitimate interests or binding legal obligations.
9. Cookies and Tracking Technologies
SportyPunter uses cookies and similar tracking technologies to ensure the proper functioning of our website and to understand how users interact with it.
Types of cookies we use:
- Essential cookies: Required for authentication, session management, and core site functionality. These cannot be disabled without impairing basic service operation.
- Functional cookies: Remember your preferences and settings, such as your login state.
- Analytics cookies: Collect aggregated and anonymized data about how users navigate and use our site, used solely to improve the platform.
We do not use advertising cookies, tracking pixels, or any technology for targeted marketing or cross-site behavioral tracking.
You may disable cookies through your browser settings at any time; however, doing so may affect the functionality of certain features on the site.
10. Third-Party Links and Services
Our website and products may contain links to third-party websites or services, including Telegram and other platforms. SportyPunter is not responsible for the privacy practices, content, or security of any third-party websites.
Bots you purchase from SportyPunter operate on third-party platforms. Any data those platforms collect through your bot deployments is governed entirely by their own privacy policies, not ours. We encourage you to review the privacy policies of any external services you use.
11. Children's Privacy
SportyPunter is not directed at individuals under the age of 18. We do not knowingly collect, process, or store personal data from anyone under 18 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete it.
If you believe we may have collected data from a person under 18, please contact us immediately at privacy@sportypunter.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this document and notify you via email or a notice on our website.
Your continued use of SportyPunter's services after any update constitutes your acceptance of the revised Privacy Policy.
13. Contact and Data Controller
SportyPunter is the data controller for the personal data described in this Privacy Policy. If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
- General Support: support@sportypunter.com